Dean MastelTeam Leader
I am a native of Zeeland ND who moved to Bismarck in 1986. I was a radio announcer for 28 years and joined the Steffes team in 2012. My wife Pam and I have 2 children and our number one little fury child (teddy bear puppy) Lilly! My hobbies include hunting, fishing, cooking, gardening and volunteering in the community.
Shirlene SchaferAssistant Team Lead/Licensed Agent
My name is Shirlene Schafer, and I have serviced hundreds of clients over the past 30 plus years and all with the same agency. The thing I enjoy the most is helping my clients with their insurance needs and the personal relationships that I have made. I started with 3 owners as a secretary and added customer service representative and an agent to my job duties. Today I am a full-time licensed agent in the industry. I am a wife, mother of 2 boys and a grandmother of 2 grandsons. I enjoy Jigsaw Puzzles, Reading, Crafts, Trips with my Sisters and MOST OF ALL playing with my Grandsons.
Jerry PritchettLicensed Agent
I have been in the insurance business for 54 years. 49 of those have been as an Independent Agent in Property and Casualty Insurance. My former years were spent working for the largest workers compensation company in California. I am a graduate of the University of California at Fresno, and a former professional baseball player. I am married with 3 children of our own and 4 foster daughters and a total of 20 children and one great grandchild.
Clark TwardoskiLicensed Agent
I was born and raised in Bismarck and I am happy to be serving clients in my hometown. I have been licensed in property and casualty insurance since 2016. In 2019 I joined the Professional Insurance Services team where I got licensed and specialized in life and health insurance. In 2020 I directed my focus back to property and casualty insurance and enjoy being able to write and service all of my clients insurance needs. I strive to provide my clients with the most comprehensive coverages and risk management advice possible. In my spare time I like to fish and spend time with family and friends.
Karen ZahnLicensed Agent
My name is Karen Zahn and I have had the pleasure of being a part of the Steffes Agency Team since 2014. I have been in the in the insurance industry for nearly 20 years. My primary focus has always been within the Property and Casualty Markets. It always makes me happy knowing that my clients and their assets are protected so that they can enjoy their lives with Peace of Mind. I am a native of the Central Coast, California and a graduate of Cal Poly Technical University in San Luis Obispo, California. In my personal life I enjoy the outdoors, sports, scuba diving and stone carving. My favorite moments in life are spending time with my husband Bob of 30 years, traveling and Laughing with my Family and Friends.
Alexis GefrohLicensed Agent
I joined the Steffes Agency in October of 2019 as an Administrative Assistant. I received my Property and Casualty License in November 2019 and became an Agent in March 2021. I have lived in the Bismarck area most my life. In my free time I enjoy playing with my son and spending quality time with my family.
Candace HulmAdministrative Assistant
I started as a Customer Service Rep with Professional Insurance Services in June of 2018. I obtained my Accident & Health insurance license in Sept 2018, and am working on my Property & Casualty license to broaden my horizons in the insurance industry and currently working as an Administrative Assistant for the Steffes Agency. I am a mother of 2 wonderful rambunctious children. We love spending most of our free time outdoors during the summer with softball and out by the water.
Ashley NessAdministrative Assistant
I was born and raised in Mandan, but moved to MN for college. I graduated from Bemidji State University with a degree in Business Administration emphasis in Marketing. After graduation, I was unsure of what I wanted to use my degree for, but knew I wanted to find a job close to home. I joined the Steffes Agency in February 2022 and have quickly learned that it is important to form close connections with the clients. In my spare time, I’m spending time with my family and friends.
Eldin AlagicAdministrative Assistant
I was originally born in Bosnia, but moved to North Dakota very early where I was raised in Mandan. I graduated from Mandan High and went to school at University Of North Dakota for Banking and Finance. Throughout school I was constantly involved in sports and any activities that gave me an excuse to go outside and meet new people. I’ve always enjoyed helping others, and with this agency, I’m excited to give the clients the best help that they need with their insurance. In my free time (if the weather permits) I enjoy anything outside whether that be golfing, fishing, or going on the pontoon in the river.
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